V
Data Center First Line Support Engineer
Job Description
First-line technical support engineer responsible for monitoring data center infrastructure, responding to incidents, and ensuring high availability of telecommunications services.
What you will be doing?
- Monitor data center applications and services, report on alarms/anomalies, and perform initial corrective actions
- Log detailed incident descriptions into ITSM tools and escalate complex issues to 2nd line support following ITIL processes and SLAs
- Perform hands-on hardware troubleshooting, diagnostics, and maintenance while maintaining operational documentation and knowledge bases
Who You Are
- Bachelor's degree or HND in Computer Science, IT, Electrical Engineering, or related field with 2-4+ years of NOC/SOC/data center experience
- Proficient in Windows 11 enterprise environments, ITSM tools (ServiceNow), TCP/IP networking, and Active Directory user administration
- Detail-oriented professional with exceptional communication skills, strong problem-solving abilities, and capacity to work effectively under pressure in fast-paced environments
Empowering individuals and businesses with the tools to harness data, drive innovation, and achieve excellence in a digital world.
2026Resagratia (a brand of Resa Data Solutions Ltd). All Rights Reserved.