Babalola Adedoyin
- useful platform usage
- mentor sessions
- quizzes, case study
I am Babalola Adedoyin, a customer service representative. Ideally, my job as a customer service personnel is to resolve customers' issues and I cannot achieve this without communicating clearly, empathetically, and efficiently with customers. I pay close attention to what the customer is saying which helps me understand their needs. In the realm of customer experience, emotional intelligence plays a pivotal role as it enables me to establish a deeper and more personal connection with my clients. It extends beyond mere issue resolution, it involves comprehending their emotions, affirming their feelings, and ultimately demonstrating my authentic care. My approach to customer interactions is characterized by empathy, a deep understanding, and a subtle dash of humor. After all, humor can often be the best remedy, even for the most overly dramatic customers.
Programes
- Resa Data Bootcamp 6.0 - Aug 2023
If you could visualize your life story as a data dashboard, what key metrics would you track to showcase your growth?
The key metrics I'd track to showcase my growth would be how I have been able to retain my customers, I know the amount of customers that are actually sticking with me. Technically, the number of customers or clients who continue subscriptions to my company's products and services can be understood through the customer retention rate.
What's a data-related challenge you've faced that felt like cracking a complex code?
he data-related obstacle that I encountered was during our mid-term test, where part of the Excel data required conversion from weeks into days and time. Thankfully, after a very lengthy research, I figured it out.
What was your favourite thing about the Resa Data Bootcamp?
My Favorite thing about the Resa Data Bootcamp was actually the learning aspects because it was my first time of running online courses, how I was tasking my brain was actually a good one for me as I have zero knowledge of all the courses I took
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